1 Message
Turn off wpa3
I’m trying to connect my Canon TS6320 printer (built in 2019) to my Xfinity home internet. I cannot connect it to my WiFi because of the WPA3. I was advised by Canon customer support that I need WPA3 turned off and WPA2 turned on in order to connect it to WiFi.
ANY HELP WITH THIS FROM A LIVE AGENT WOULD BE APPRECIATED, NOT THE XFINITY ASSISTANT!
EG
Expert
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109.6K Messages
20 days ago
If this is with a Comcast rented gateway device.
I'm not really sure if this works anymore...... YMMV.
It cannot be done via gateway (10.0.0.1) itself, but via the XFinity App (although it is a bit hidden): Go to XFinity App, select 'connect' on bottom, select the network name, 'view/edit WiFi Settings', change security mode to WPA2. (WPA3-transition doesn't work either).
Go to the Xfinity app
Select "connect" at bottom of screen
Select "View or edit WiFi settings"
If you have split the bands by assigning a separate ID and Password for each band, then select the 2.4 GHz WiFi band
Go to the Security Mode box where if may say "WPA3 or WPA3-Personal-Transition" and change to "WPA2"
Then "Save"
Then redo the Canon configuration - it hopefully will work.
https://www.xfinity.com/support/articles/change-wifi-security-mode
Good luck !
(edited)
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XfinityJohnG
Official Employee
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1.6K Messages
18 days ago
Thank you for reaching out to us here @user_s2fy0p. If you are still having issues with that connection to the printer, we would be happy to assist you from here. The best option to make the changes on the WPA is from your Xfinity app.
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EG
Expert
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109.6K Messages
18 days ago
@user_s2fy0p
Did the info that I provided apply ?
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