Turn off WiFi Hotspot

I turned off the Wifi Hotspot associated with my account.  Your site said it would take up to 24 hours to process the request.  36 hours later and it's still active.  I called and talked to a representative who said she needed to "reset" the request and that it would be turned off within the hour.  2 hours later and it's still active.  She also promised to call back to check on the status of my request and I have not heard back from her.  I would like this turned off right away and can't seem to get any help.