Visitor
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2 Messages
tucson internet problems
Between 7 and 9am, and 11am to 1pm, and late afternoon, our internet goes out for a few mins, then comes back, then goes out, over and over for a couple of hours.. I have gone thru and tried to have Comcast trouble shoot. They had us get the new modem, they buried our cable line, I have restarted the modem hundreds of times, checked our cable connection is our house... nothing. It has to be something interrupting service outside our home. Unfortunately Comcast just shrugs and says they don't know, anyone else have these issues on the northwest side?
XfinityVianney
Official Employee
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812 Messages
3 months ago
Hi, @oldpueblo Thank you for reaching out. I hope you are enjoying your evening out there in Tucson. Perhaps, even enjoying one of those Sonoran dogs I've heard so much about. I see you've been running into connection issues at specific times of the day nearly every day. I'm sure that has not been easy to deal with. I understand we've done a few things already like replace your line and swap equipment. It appears, however, the issue remains.
I did check the levels at the home and in your surrounding area. At this time, I didn't see any major red flags. When service is up, how is everything performing? Do you also know how to check your network logs? If so, have you seen any areas of concern there?
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oldpueblo
Visitor
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2 Messages
3 months ago
Thanks for the info. Xfinity said they are working in the area, so I am hoping that is what is causing our problem..
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MichaelD5424
Visitor
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1 Message
2 months ago
Yes same here almost to the letter I got their modem today so that they would not say it was the modem
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