Trying to stream to Twitch via OBS but getting unstable drops due to upload speed.

Hello, @jackson6  thank you for taking the time to create a post, you have contacted the right place for assistance in regard to your network connection. Working from home myself, I completely understand needing your service to be performing optimally. 

 

If you haven't checked our website, we do offer some great documents that have some self-help troubleshooting you can perform: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. 

 

I would be happy to investigate further if you're still experiencing the unstable connection, please let me know. Since I would need to gather some information to locate your account, and we don't want that in our public conversation send a direct message at your convenience. 

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

@jacksons6 @XfinityJustinC 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.