Trying to Set up modem. does not flash white or flashes orange

If i push test on the device it turns solid orange unplugged and it stayed solid orange this is a new install had internet before disconnected over miss communication 4 months ago kept same email added new gateway to old accont

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XfinityTony

Official Employee

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1K Messages

9 days ago

@Nikkibabyblue2000, hi! Thank you for reaching out. Were you able to get your gateway connected? Did you change providers during that 4-month hiatus by any chance?

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Nikkibabyblue2000

2 Messages

No i did not. I was without internet for that time

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6 days ago

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XfinityThomasD

Official Employee

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966 Messages

Gotcha. The tap may have become inactive during that time, which would mean the signal is not being received by the modem. Let's check the address to see what's going on and get you connected. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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Nikkibabyblue2000

Trying to Set up modem. does not flash white or flashes orange

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