Visitor
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1 Message
trying to self activate replacement modem?
if this looks exactly like another post, it is. I am having the exact same issue. I am also locked in the Xfinity help phone purgatory where they bounce me around and wont let me talk to a live person. It’s awful.
I tried to call the direct activation line as in another post. No joy. Sent me back into the Xfinity purgatory of telling me they wanted to restart my modem. Which of course, they can’t because it is not an Xfinity modem.
“I have both the "my account" app and the Xfinity app. I don't see an option for activation. I tried the chat and it directs me to the Xfinity app (which I have) and then it takes me to a page that extols the virtues of having it. I click the google play store and it says I have the app installed...
So I'm in a loop. There are no options for a guided/self-activation and it just tells me (from inside the xfinity app) to use the xfinity app... I even uninstalled the app and went through the process to re-install it and nothing has changed...
Still no option to self-activate”
Help?
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Does https://www.xfinity.com/support/articles/xfinity-app-activation help?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCShaina
Problem Solver
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393 Messages
2 years ago
@Reeboot Thank you so much for contacting us here at the Xfinity Community Forums for assistance with replacing and activating your personally-owned modem for Xfinity services. Typically you would be able to activate your customer-owned modem via the Xfinity App by following the steps at https://www.xfinity.com/support/articles/xfinity-app-activation as @BruceW stated but if you are trying to replace an already existing modem on the account, we may need to take some additional extra steps which I am happy to help with!
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
(edited)
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