Hi there! Are you still experiencing issues with your order? We can check the order and/or the location to make sure the service is available. If this is a new build or the address has not had our service before we will need to make sure the install is the correct type.
To check please send us a direct message with your full name and service address
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
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113.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
•
2K Messages
1 year ago
Hi there! Are you still experiencing issues with your order? We can check the order and/or the location to make sure the service is available. If this is a new build or the address has not had our service before we will need to make sure the install is the correct type.
To check please send us a direct message with your full name and service address
To send a direct message:
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