New Poster
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4 Messages
Trying to increase speed
Speed help needed.
I decided to totally overhaul my home network and bought a Motorola MB8611 modem and a Ubiquiti Unifi Dream Machine router. I went top of the line and installed both easily. My Xfinity tier was 100/5 and I decided to upgrade to a 400/10 tier. After a week, the changes still hadn’t taken effect. I restarted everything. No increase in speed. Xfinity sent a tech. He ran the meter, and I have 1Gb right up to the end of the coax, but no increase in speed. When I hook the modem up directly to the laptop without the router, I get no increase in speed.
Is this a bad modem? Anything to try that we haven’t?
Accepted Solution
ajohnymous
New Poster
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4 Messages
5 years ago
Update- I have achieved my desired speed. It turns out it was the Dream Machine router. Evidently Smart Queues was throttling it. In the controller UI, I went to Settings / Internet, and the uprate / downrate figures were my original speeds. I changed them to the new capabilities and am now getting full speed. I can't explain why this affected speed when the modem was linked directly to the laptop, but changing these figures made it work full speed.
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CCJoseph
Problem Solver
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729 Messages
5 years ago
That is a good question! I am so sorry that you can't seem to get the full speed you should have! When I looked over the case, I didn't see any of the usual stuff, like did you unplug the modem, plug it back in? Did you make sure all the cables were tight? If you already tried all this, you can also send me a DM to get started on some extra steps we have for you!
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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