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user_4k7dmv
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8 Messages

Sunday, February 9th, 2025 5:43 PM

Trying to go through the modem setup process again, cannot find any way to do so.

Encountering constant issues, rebooting modem/router/PC temporarily resolves the issues, but they return within minutes. Trying to go through the modem setup process again as it fixed a previous issue. I no longer have a second modem on hand to do so and I do not see an option to trigger the process again anywhere.

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2 months ago

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XfinityThomasC

Official Employee

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2.4K Messages

2 months ago

Hello, @user_4k7dmv can you provide additional details about the constant issues your been experiencing to help resolve this? You can follow the instructions to set up your modem here. 

 

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user_4k7dmv

8 Messages

I guess the wording in the app is not the greatest. This appears to be what I was looking for. My near constant issues have not been seen since yesterday when I went through the process again.

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2 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

Thank you for getting back to us, @user_4k7dmv! I'm happy to hear that helped. Going through the activation process will reprovision your modem and install a new boot file, which can resolve an activation issue like the one you described. Please let us know if you have any questions or need assistance with anything else. Our amazing community is always ready to help.

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2 months ago

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