H

Visitor

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1 Message

Sun, Sep 12, 2021 11:48 AM

Trying to add 2ed ip address for my Arris S33 modem

I had a technician out I was having problem with downstream was told it was my modem.

I was recommended the Arris S33 modem, I could not get the 2ed port to work.

found out I need a second IP address to use Both ports, Is there any way I can go about adding a second IP address

This post was escalated on September 12, 2021 by EG

Responses

NoNoBadPuppy

Contributor

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161 Messages

1 m ago

Comcast has phased out 2nd IP addresses for residential accounts.  I have read that they may make exceptions in specific cases.  Suggest you call, or perhaps a forum moderators will escalate this post so that you can get an answer.  Good luck!

EG

Expert

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89.6K Messages

1 m ago

@HomieG88 

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

Official Employee

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263 Messages

1 m ago

@HomieG88

Thank you for reaching out to the Digital Care Team. Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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