VWBM's profile

Frequent Visitor

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14 Messages

Mon, Dec 28, 2020 6:00 PM

Troubleshooting wifi

Changed wifi password online as a personal choice. What ensued is I could not get wifi as I had no IP address. Wifi was on, but couldn't connect. If a CC technician entered a pw for me, works fine. But I would later try to create a new pw in the "myxfi." Again, I lost my wifi access due to no IP address. I checked tv, pressed little button A and chose the option for wifi troubleshooting. The message there states: "give us a few minutes, we are having trouble opening this app. APPS: 04154. This seems to be related to Netflix? Hulu? I don't have that stuff. I usually press the wifi button to see my pw. I wonder if my needing an employee to successfully change my pw is related to this error code. I have spoken to others in the area, I am the only one with the problem. I have done a soft boot of the box. Restartedd the Gateway. Restarted and Reset the modem. Any suggestions?

Responses

Rustyben

Expert

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24K Messages

6 m ago

moved post to home network area of the forum.

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VWBM

Frequent Visitor

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14 Messages

5 m ago

Thanks. Sometimes, I am not sure of where to place my question. VWBM

Official Employee

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2.9K Messages

5 m ago

Greetings, @VWBM! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with your wifi password. We can certainly have a look into why you seem to be having issues when trying to update it. Can you please send me a PM with your first and last name so I may further assist you?

 

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