Visitor
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1 Message
Troubled Experience
I have been an Xfinity Customer for just over a week, and could not be more displeased with the experience. Below is a timeline of events from the time that I began my service:
-July 30th: Service began, gateway was picked up and attempted to connect. Gateway could not connect. Contacted Xfinity support and was given a technician appointment 1 week out
-August 6th: Technician arrived late, and found that the gateway wasn't able to connect because it was the incorrect gateway. Technician retrieved the correct gateway and was able to reconnect.
-August 10th: New gateway disconnected and I contact Xfinity Support. Unable to troubleshoot, and support confirmed yet another faulty gateway.
I am now scheduled to have my 2nd technician appointment on 8/17. 2 full weeks after beginning my service. At this point I have had functional wifi service for a total of 4 days. I request that my appointment be expedited.
Please assist with this ASAP.
XfinityMarcus
Official Employee
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2.3K Messages
2 hours ago
@Valentyler thank you for using the Xfinity Community Forums to inform us of your experience. We want to ensure your service is up and running as anticipated, and certainly understand the frustration felt by having your equipment not perform.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
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