Visitor
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1 Message
Trouble
Our modem is blinking orange we tried everything but the app cannot connect. It says please try again and turn on your cellular data but we don’t have cellular data. What do we do?
Visitor
•
1 Message
Our modem is blinking orange we tried everything but the app cannot connect. It says please try again and turn on your cellular data but we don’t have cellular data. What do we do?
EG
Expert
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122.3K Messages
3 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
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XfinityMarshante
Official Employee
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1.6K Messages
18 hours ago
Hello @user_cxwj4w, thank you for taking the time to leave a post. Sorry you’re dealing with this connection issue, especially when you’re unable to use the app without cellular data. We’d be happy to help narrow down what’s happening. @EG provided some great info on how to check for service interruptions in your area and also on temporarily connecting to available hotspots to continue troubleshooting. Did any of these options help to further troubleshoot?
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