Trouble with internet

user_pg9gyv, Hi there! Thanks for reaching out. I never like experiencing internet service issues as I rely on my service to work correctly for working remotely. I am sorry to learn about this experience. You've come to the right team of support experts on social media. Let's get this fixed. If you were to run an internet health test like in this link here via the Xfinity app, what results does it pull for you