Trouble shutting

user_4vezf8, Hi there! Thanks so much for reaching out. I am sorry to learn about this experience with the internet service not working. I'd be happy to help take a closer look. Could you let me know what you're seeing right now? For example, are the lights on the modem showing online, are they flashing, or are they completely off? Also, have you already tried unplugging the modem for about 30 seconds and plugging it back in? Once I have a bit more information, we can work through the next steps together.