First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
user_xa0wrn Good morning! Thank you very much for looping us in on this. Our team can easily help. Are you connecting the modem and cable box through the same coax outlet with a splitter?
EG
Expert
•
120.2K Messages
2 days ago
First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
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XfinityTommy
Official Employee
•
3.1K Messages
6 hours ago
user_xa0wrn Good morning! Thank you very much for looping us in on this. Our team can easily help. Are you connecting the modem and cable box through the same coax outlet with a splitter?
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