Contributor
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35 Messages
Trouble resetting modem
I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on their end to reset?
SolutionSpotter
Contributor
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27 Messages
3 days ago
Hey @FTTBay! If what I'm reading about that S33 modem is correct, I don't think there is anything they would be able to do and you might need to call the manufacture to have a replacement modem sent out if it's under warranty.
"The Arris S33 lights indicate its connection status, with Solid Blue meaning a strong DOCSIS 3.1 connection (best), Solid Green for a good DOCSIS 3.0 link, Blinking Green signaling it's scanning or searching for a signal (no internet), and Amber/Yellow suggesting firmware download or an issue like poor signal/hardware fault. A Solid Red power light, if persistent, points to a hardware failure, while a Blinking White light (often after amber) might mean boot-up or update issues."
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EG
Expert
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115.3K Messages
3 days ago
@FTTBay
Have you tried hard resetting it to factory defaults by pressing and holding in the recessed reset button on the bottom for 30 seconds ? This can sometimes clear up some weird behavior issues.
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