U

Visitor

 • 

1 Message

Fri, May 7, 2021 5:46 AM

Trouble getting connected to the internet

I can’t get my box to hook to the internet how can I check to make sure I have a good signal at my cable connection outside the house 

Responses

EG

Expert

 • 

87.2K Messages

2 m ago

Was there ever Comcast service at these premises, or is this a new install ? Is the "Online" indicator light on the modem lit steadily ? Was the device activated for service ?

Official Employee

 • 

107 Messages

2 m ago

Hey there, @user_ce10ba, thank you for taking the time to post on our Xfinity Forums platform. I am sorry to hear you are experiencing issues with your internet services. We definitely want to assist you in getting connected. Our expert support, had some great questions to start off with. Please reach back out to us if you are still in need of assistance! 

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