ImLEETsometimes's profile

Frequent Visitor

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10 Messages

Fri, Sep 11, 2020 3:00 PM

Traceroute issue to Riot Servers

Not sure what's up with the xfinity network but I've been having major ping issues for a month when I try to play League of Legends.  Looking at my traceroute to the Riot servers (104.160.131.1)  I'm getting substantial packet loss (85%) from hostname lag-39.ear2.Seattle1.Level3.net (4.68.37.129).  If there's anyone that could look into this I'd appreciate it!

Responses

EG

Expert

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86.6K Messages

8 m ago

Please post that entire trace output.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

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10 Messages

8 m ago

1 <1 ms <1 ms <1 ms My Router
2 14 ms 13 ms 12 ms 96.120.103.193
3 18 ms 14 ms 11 ms po-305-1221-rur01.ferndale.wa.seattle.comcast.net [162.151.209.13]
4 25 ms 12 ms 14 ms po-2-rur02.ferndale.wa.seattle.comcast.net [69.139.160.254]
5 26 ms 16 ms 26 ms be-41-ar01.seattle.wa.seattle.comcast.net [69.139.164.33]
6 * * * Request timed out.
7 41 ms 39 ms 46 ms ae-2-3601.edge7.LosAngeles1.Level3.net [4.69.219.45]
8 40 ms 36 ms 38 ms RIOT-GAMES.edge7.LosAngeles1.Level3.net [205.129.3.98]
9 71 ms 69 ms 70 ms 104.160.151.139
10 70 ms 73 ms 74 ms 104.160.159.100
11 69 ms 71 ms 68 ms 104.160.159.142
12 75 ms 69 ms 83 ms ae2.br01.chi01.riotdirect.net [104.160.143.93]
13 78 ms 72 ms 70 ms 104.160.131.1

Trace complete.

Frequent Visitor

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10 Messages

8 m ago

 lag-39.ear2.Seattle1.Level3.net (4.68.37.129) <---that is normally where hop 6 is with 85% PL.

Frequent Visitor

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10 Messages

8 m ago

1 <1 ms <1 ms <1 ms My Router

2 24 ms 14 ms 11 ms 96.120.103.193

3 10 ms 12 ms 10 ms po-305-1221-rur01.ferndale.wa.seattle.comcast.net [162.151.209.13]

4 12 ms 10 ms 12 ms po-2-rur02.ferndale.wa.seattle.comcast.net [69.139.160.254]

5 14 ms 13 ms 14 ms be-41-ar01.seattle.wa.seattle.comcast.net [69.139.164.33]

6 15 ms 14 ms 13 ms lag-39.ear2.Seattle1.Level3.net [4.68.37.129]

7 42 ms 45 ms 39 ms ae-2-3601.edge7.LosAngeles1.Level3.net [4.69.219.45]

8 57 ms 38 ms 38 ms RIOT-GAMES.edge7.LosAngeles1.Level3.net [205.129.3.98]

9 72 ms 68 ms 67 ms 104.160.151.139

10 79 ms 69 ms 67 ms 104.160.159.100

11 88 ms 70 ms 75 ms 104.160.159.142

12 73 ms 69 ms 72 ms ae2.br01.chi01.riotdirect.net [104.160.143.93]

13 69 ms 68 ms 72 ms 104.160.131.1

 

It is now.

Frequent Visitor

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10 Messages

8 m ago

My ping should be 59 to 61 not 70+.

EG

Expert

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86.6K Messages

8 m ago

That router is not listed there.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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10 Messages

8 m ago

1 <1 ms <1 ms <1 ms 192.168.1.1

2 12 ms 10 ms 10 ms 96.120.103.193

3 19 ms 10 ms 11 ms po-305-1221-rur01.ferndale.wa.seattle.comcast.net [162.151.209.13]

4 10 ms 9 ms 10 ms po-2-rur02.ferndale.wa.seattle.comcast.net [69.139.160.254]

5 16 ms 15 ms 15 ms be-41-ar01.seattle.wa.seattle.comcast.net [69.139.164.33]

6 * * 21 ms lag-39.ear2.Seattle1.Level3.net [4.68.37.129]

7 41 ms 41 ms 49 ms ae-2-3601.edge7.LosAngeles1.Level3.net [4.69.219.45]

8 37 ms 37 ms 37 ms RIOT-GAMES.edge7.LosAngeles1.Level3.net [205.129.3.98]

9 86 ms 70 ms 91 ms 104.160.151.139

10 79 ms 68 ms 70 ms 104.160.159.100

11 71 ms 86 ms 67 ms 104.160.159.142

12 89 ms 68 ms 73 ms ae2.br01.chi01.riotdirect.net [104.160.143.93]

13 73 ms 73 ms 87 ms 104.160.131.1

 

Tried it again a minute later and hop 6 times out.

New Poster

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1 Message

7 m ago

This problem is still not resolved.
I am affected. I need to work over VPN but I can't

 

6. lag-39.ear2.seattle1.level3.net 76.7% 747 18.6 16.6 10.5 24.5 2.6  <=== 76% packet loss

 

My traceroute [v0.93]
tycho (192.168.88.19) 2020-10-04T12:16:25-0700
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. router.lan 0.0% 748 1.2 1.0 0.8 4.1 0.4
2. 96.120.100.209 9.1% 748 17.1 15.3 9.2 24.0 2.8
3. 96.110.250.29 8.8% 748 11.8 15.0 8.6 22.9 2.8
4. 69.139.161.118 11.8% 747 16.4 15.1 7.6 25.7 2.8
5. 68.86.96.157 8.2% 747 14.7 18.4 9.9 62.5 5.9
6. lag-39.ear2.seattle1.level3.net 76.7% 747 18.6 16.6 10.5 24.5 2.6
7. ae-1-3109.edge3.frankfurt1.level3.net 9.1% 747 165.7 168.8 161.8 200.2 3.8
8. ucomline-sg.edge3.frankfurt1.level3.net 11.5% 747 168.6 169.5 162.7 184.4 3.0
9. lsr-1-po1-404dot1q.dniepr.ucomline.net 8.7% 747 339.3 243.6 215.2 501.5 48.6
10. metrospeedtest-gw.dniepr.ucomline.net 7.6% 747 243.5 231.0 213.3 479.8 35.1
11. quark4.express.net.ua

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