Skip to main content

    Support

    Offers

P
peteb68
1st Topic

Visitor

 • 

2 Messages

Friday, June 3rd, 2022 1:17 AM

Closed

TP-LINK RE210 and TP-LINK RE300 Will Not Connect to Xfinity TG02DCW3482P2CT

I have both a TP-LINK RE210 and TP-LINK RE300 and despite repeated attempts to connect them to the Xfinity TG02DCW3482P2CT - they will not connect. I've tried everything, from resetting both TP-LINK devices to factory defaults and re-setting them up - nothing.

I tried the TP-LINK devices connecting to a NetGear Orbi, and had no issues whatsoever, it worked just fine.

Is there some sort of a setting on the Xfinity device which is preventing the TP-LINK devices from attaching?

Also - FWIW, I cannot get my ecobee thermostat to connect to the Xfinity Wi-Fi either. 

There is something wrong with the Xfinity device - what settings would not allow standard extenders to connect?

Question

 • 

Updated 

3 years ago

426

1

0

XfinityDilary

Official Employee

 • 

2.1K Messages

3 years ago

Hello, peteb68! Thanks for posting on our community forums for assistance with your Wi-Fi extender connection. Is your modem on bridge mode by chance? 

 

2

0

peteb68

Visitor

 • 

2 Messages

@XfinityDilary​ Hi, I checked and is wasn't set up bridge mode. 

3 years ago

0

CCAshley1

Official Employee

 • 

746 Messages

Thank you for getting back to us. Try to position your extender at the right distance to make sure of receiving the Wi-Fi signal. Is the extender in the same location, or moved closer?

 

Great question. There are no setting to prevent connection for your extender.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here