To: Xfinity Support, ARRIS G54 – Recurring 30/60-minute disconnects

We have been having the exact same issue as poster Gnawful with my Arris G54 modem disconnecting every 30-60 minutes for a couple Months.

We have been over troubleshooting with you guys, with Arris and with Bungie (since the problem happens when I am in their game Destiny 2)

Nothing has solved this.

I see you are sending an engineer to Gnawful's place today he posted.

How much would that same service cost me?

We need help.

Thank you.