Visitor
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1 Message
Tired of the nonsense
Every night at the same time the internet stops working. Sometimes for hours , sometimes days. For the amount of money paid monthly for 1.2T you'd think the service would have it together. Then I spend hours trying to reach a live agent by phone or chat. That's a whole nother big issue. So as I'm sitting here forced to use my Verizon Hotspot, thinking maybe it's time to try their internet. It can't be any worse, can it?
Clouddy
Visitor
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4 Messages
22 hours ago
Hi @user_5uo680 ,
May I ask if you live in the California bay area? I am from the east bay area, Oakley CA. And am having a similar issue to yours. My service is significantly degraded during peak hours. I have 1100 Mbps down and 300 Mbps up but as of right now am only getting 187 Mbps down and my upload is 16 Mbps. I just ran a test with the "test your home network" threw the xfinity app and it is reporting I ma getting 17% of my speed. . .
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KKB11
Visitor
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13 Messages
16 hours ago
My internet disconnected over 20 times the very first day that I activated my services, which was only this past September. It continued for a little over a week. It's now October and the same issue has started all over again, on Sunday if it continues, it will be a week.
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