Visitor
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2 Messages
Timeouts
I have random timeouts OFTEN during the day. This is a recent issue happening for about a month. I have tried the following: I cleared DNS cache in PC, I updated modem firmware, direct connect to router, reset modem, checked wiring, rebooted, but every day I get lots of timeouts. Traceroute shows time outs on Google, comcast, xfinity, and other sites. Usually the time outs are 5+ hops out. Sometimes traceroute shows xfinity.com not reachable. I think it is the network. Xfinity tech support says my connection is fine when they look at it from the office. Just a minute ago I connected to xfinity support page and it couldn't see my modem.
What to do to fix this? Xfinity says it is a problem on my end. Everything was working fine until about a month ago. I switched to just internet because I couldn't afford the TV. Now my internet seems to suck.
Can anyone offer a suggestion?
Traceroutes:
user_7d5acc
Visitor
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2 Messages
4 years ago
No answers to this situation. I still continue to get timeouts.
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BruceW
Gold Problem Solver
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26.1K Messages
4 years ago
You might get better results by tracing the correct host names:
Trace timeouts at intermediate hops are probably not significant as long as the trace reaches the destination. Please see https://www.dslreports.com/faq/14068.
Are you connecting via Wifi or Ethernet? If Wifi, it's best to switch to an Ethernet cable connection if possible. That would allow you to determine whether the problem is the Wifi signal or the link between your modem or gateway and Comcast's network. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections or damaged coax cable, usually in or near your home.
If you want to troubleshoot this yourself, please see https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c#mainContent Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway:
If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
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