Visitor
•
1 Message
ticket status
How can I get the status of an open ticket? I was told that I would receive an email after it was opened, but I haven't heard anything. There is nothing in either the phone tree or the chatbot that lets me get to anything useful.
Accepted Solution
XfinityAdrienne
Official Employee
•
1.6K Messages
15 days ago
Good Morning, @user_1bx0vh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting updates on your opened ticket, it certainly is not what we want for our customers. I would be happy to dive into the account details with you, and share updates. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
114.1K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0