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user_upfggv
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Saturday, July 27th, 2024 6:49 PM

Throttling internet

What’s the purpose of paying for xfinity internet if it is just going to be throttled throughout the day?

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15 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

5 months ago

 

user_upfggv Thank you so much for your post, we do not throttle customers connections. If you are running into speed issues we are always happy to check out your connection for you. If you haven't already tried out the Xfinity assistant it does cover a lot of connection issues a well. If you are still having issues send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_2md998

1 Message

17 days ago

I am curious about this. I am getting 2mbps down and 20mbps up as of midnight before Thanksgiving (when there is a lot of football on). This household is on a grandfathered Xfinity Triple Play plan—much cheaper than any plan Comcast offers today—and when I chatted with the agent, I was relentlessly upsold on plans that I had no interest in switching to as they cost two to three times as much per month. Interestingly, I was running speed tests the whole time I was on the chat, and while the agent was running diagnostics on the Xfinity-provided modem/router, speeds were close to 500mbps (normal).  That was on the mesh the household uses connected to the Xfinity modem through a router. When the agent was done with diagnostics, the speeds dropped back to 2mbps. I have no good explanation except throttling. 

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XfinityShawn

Official Employee

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1.1K Messages

 

user_2md998 I can assure you that Xfinity doesn't throttle, and this seems like you're having an internal issue with your network. Was you able to get a technician scheduled with the agent or no? 

 

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