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user_0e3958
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8 Messages

Wednesday, April 15th, 2026 11:08 PM

Throttling for many months

Before 4:30pm

[Image removal: "Personal information"]

After 4:30pm

[Image removal: "Personal information"]

Comcast what say you? You're billing be for full service delivering less than 25%

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3 hours ago

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XfinityThomasA

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3.5K Messages

28 days ago

 

It's important to us that you're able to get the most out of your Xfinity intenret, user_0e3958. Could you share a bit more about what you’re experiencing right now, along with any troubleshooting steps you’ve already tried? That will help me better understand the situation and get you the right help as quickly as possible.

 

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user_0e3958

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8 Messages

sure, tech came by 4/18 swapped modem. 2000 speed...Great until 5:02pm. then back to 330mbs. 

All connectors tight, tech update firmware etc. 

I have 30 years in the telco business and Ill bet 20 bucks the comcast backhaul is out of bandwidth at the fiber transport gear during peak hours causing priority class and Class of service throttling. We can't put 10 pounds into a 5 pound bag.

Thank you Jeff

PS: Im giving Comcast one more try. New store appointment Sunday 4/19 see what they want to do. 

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28 days ago

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XfinityAbby

Official Employee

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876 Messages

Thank you for letting us know @user_0e3958, I would love to run through some troubleshooting and see if we can figure out what is going on. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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28 days ago

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user_0e3958

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8 Messages

The fix, get with the Transport engineers in my area/region. This isn't a drop techs issue. I have another appointment tomorrow at the Williston Vermont Store on Market st @4pm. We'll see what comcast next step will be.

Thank you for posting

(edited)

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27 days ago

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XfinityThomasA

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3.5K Messages

 

Our team is here to help. user_0e3958. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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EG

Expert

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117.9K Messages

27 days ago

@user_0e3958 @XfinityAbby 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_0e3958

Visitor

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8 Messages

25 days ago

Update, so. I went to the Xfinity store. Same questions as the tech visit asked and checked. Change plan to Next Gen and removed VOIP (save $$). Got home, exchanged all PC information with Long Lee(store guru). Yes my motherboard supports 2.5g ethernet. Now, my upload is 100mbs from 331 and my Download wont break 600mbs. 

Comcast will not escalate this to the transport team. This is NOT MY ISSUE, Once Long [Edited: "Personal Information"] ( store guru) say the 1900, 2100Mbs speed test outside busy hour, he kinda disappeared. Next, consumer complaint to Vermont AG office.

[Image Removed: "Personal Information - IP Address"]

(edited)

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XfinityJustinC

Official Employee

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2.3K Messages

Hello, @user_0e3958 thank you for taking time to follow after the latest visit. If that was just a field technician, they would only be testing the outside line and connection points and if discovering any issues loop in the maintenance or construction teams if they find any noise or anomalies when connected to the outside "tap" (connection point).  

If I'm reading your reply correct, it sounds like the technician wasn't able to find any anomalies, correct? 

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25 days ago

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user_0e3958

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8 Messages

Yes no issue found. Also, I just looked at my "New" plan. Seems I received a 1gig downgrade. Thats one way to fix the issue. 

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25 days ago

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XfinityJustinC

Official Employee

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2.3K Messages

@user_0e3958 I appreciate the update of not finding any issues during the last visit. From experience, I've seen when changes to the account are done, it will require an order to be reviewed and approved. 

I'd definitely like to investigate the 1 Gig downgrade you had mentioned, are you able to review the email confirmation when the most recent change was done to see what is recapped on the order? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_0e3958

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8 Messages

PM sent to Xfinity Support with my name' address 

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25 days ago

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XfinityJustinC

Official Employee

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2.3K Messages

@user_0e3958 thanks for sending the direct message, I'll follow up with you there to continue assisting. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_xm7i87

Visitor

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2 Messages

3 hours ago

I have had the same thing for over a year;  what search engine do you use?  If your using Chrome GET OUT OF IT EVERYTHING YOU DO IS RECORDED.  I finally figured out this today - I had a password manager on Chrome Filled with passwords I did not create and I went into the setting found all kinds of XCVD! Sorry, anyway my Router stop throttling because I set the setting to no throttle - go figure. Now the internet is fast for me. 

BTW I never used Chrome - maybe once.  I have a iMac and use Safari - and I use straight Google not Chrome because I heard it is sketchy.  Yeah it is, someone had two to four accounts of my 1 account with different passwords - had two admin accounts to my one admin account for my Router - this is why the thing was throttling. its the what do you call it. Hot spot that's what it is.  Shut it down.  No Hot Spot because you have passersby hopping on to your internet and someway get a hold of your information.

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