Visitor
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1 Message
Throttling - After Speed Test
I did a Speed Test, and it seems to throttle after it hit like 187MB/s.
I think it triggered some kind of throttling after that. Experiencing high pings.
C:\Users\User>tracert 137.221.105.136
Tracing route to 137.221.105.136 over a maximum of 30 hops
1 3 ms 3 ms 3 ms FILESERVER [192.168.0.1]
2 2568 ms 11 ms 11 ms 100.92.120.130
3 2571 ms 10 ms 9 ms 24.153.86.181
4 2461 ms 11 ms 15 ms 24.124.128.42
5 2501 ms 17 ms 18 ms 69.139.161.185
6 14 ms 14 ms 15 ms 69.139.161.65
7 15 ms 16 ms 18 ms be-501-arsc1.seattle.wa.seattle.comcast.net [24.124.128.121]
8 15 ms 15 ms 15 ms be-36111-cs01.seattle.wa.ibone.comcast.net [68.86.93.1]
9 15 ms 15 ms 15 ms be-2111-pe11.seattle.wa.ibone.comcast.net [96.110.32.226]
10 17 ms 15 ms 15 ms 50.242.149.178
11 43 ms 43 ms 43 ms ae1-br01-eqse2.as57976.net [137.221.73.33]
12 42 ms 44 ms 43 ms xe-0-0-0-1-br01-eqsv5.as57976.net [137.221.65.40]
13 43 ms 43 ms 42 ms et-0-0-29-br02-eqsv5.as57976.net [137.221.65.117]
14 43 ms 43 ms 43 ms xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
15 404 ms 218 ms 219 ms et-0-0-29-br01-eqla1.as57976.net [137.221.65.0]
16 * * * Request timed out.
17 44 ms 43 ms 57 ms et-0-0-0-pe04-swlv10.as57976.net [137.221.83.87]
18 42 ms 44 ms 44 ms las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
19 42 ms 43 ms 44 ms 137.221.105.17
20 43 ms 43 ms 43 ms 137.221.105.136
Trace complete.
NoNoBadPuppy
Problem Solver
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555 Messages
2 years ago
Xfinity *DOES NOT* throttle accounts. If you are having issues with not getting the speeds you are paying for, then it is time to have a tech come out to check your lines and levels. If you have splitters on your line in the house, they often cause major issues. Keep in mind that when a tech visits, if a problem exists in the line coming to the exterior of the home, you will not be charged for the visit. If the issue exists within the home (splitters, etc), you may be charged for your visit, at the rate that exists for your area.
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CCHeather
Problem Solver
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1.1K Messages
2 years ago
@Photonaxan
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! We do not throtle speeds, and allow our customers to use as much as they'd like. Please send us a PM with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:
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