P

Visitor

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1 Message

Monday, January 23rd, 2023 11:22 AM

Throttling - After Speed Test

I did a Speed Test, and it seems to throttle after it hit like 187MB/s.

I think it triggered some kind of throttling after that.  Experiencing high pings.

C:\Users\User>tracert 137.221.105.136

Tracing route to 137.221.105.136 over a maximum of 30 hops

  1     3 ms     3 ms     3 ms  FILESERVER [192.168.0.1]
  2  2568 ms    11 ms    11 ms  100.92.120.130
  3  2571 ms    10 ms     9 ms  24.153.86.181
  4  2461 ms    11 ms    15 ms  24.124.128.42
  5  2501 ms    17 ms    18 ms  69.139.161.185
  6    14 ms    14 ms    15 ms  69.139.161.65
  7    15 ms    16 ms    18 ms  be-501-arsc1.seattle.wa.seattle.comcast.net [24.124.128.121]
  8    15 ms    15 ms    15 ms  be-36111-cs01.seattle.wa.ibone.comcast.net [68.86.93.1]
  9    15 ms    15 ms    15 ms  be-2111-pe11.seattle.wa.ibone.comcast.net [96.110.32.226]
 10    17 ms    15 ms    15 ms  50.242.149.178
 11    43 ms    43 ms    43 ms  ae1-br01-eqse2.as57976.net [137.221.73.33]
 12    42 ms    44 ms    43 ms  xe-0-0-0-1-br01-eqsv5.as57976.net [137.221.65.40]
 13    43 ms    43 ms    42 ms  et-0-0-29-br02-eqsv5.as57976.net [137.221.65.117]
 14    43 ms    43 ms    43 ms  xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
 15   404 ms   218 ms   219 ms  et-0-0-29-br01-eqla1.as57976.net [137.221.65.0]
 16     *        *        *     Request timed out.
 17    44 ms    43 ms    57 ms  et-0-0-0-pe04-swlv10.as57976.net [137.221.83.87]
 18    42 ms    44 ms    44 ms  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
 19    42 ms    43 ms    44 ms  137.221.105.17
 20    43 ms    43 ms    43 ms  137.221.105.136

Trace complete.

NoNoBadPuppy

Problem Solver

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484 Messages

4 days ago

Xfinity *DOES NOT* throttle accounts.  If you are having issues with not getting the speeds you are paying for, then it is time to have a tech come out to check your lines and levels.  If you have splitters on your line in the house, they often cause major issues.  Keep in mind that when a tech visits, if a problem exists in the line coming to the exterior of the home, you will not be charged for the visit. If the issue exists within the home (splitters, etc), you may be charged for your visit, at the rate that exists for your area. 

Official Employee

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912 Messages

2 days ago

@Photonaxan 

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! We do not throtle speeds, and allow our customers to use as much as they'd like. Please send us a PM with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”
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