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Smithsm35
1st Topic

Visitor

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3 Messages

Thursday, February 16th, 2023 3:13 AM

Closed

Thousands of attempts of blocked keywords

Keyword match: Anal , 10989 Attempts, 2023/2/12 18:58:01

I am getting attempts like this showing I up on my admin reports from the parental control. I surely am not attempting this keyword, and I have verified I am the only device connected to the wifi. How is this possible?

Question

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Updated 

2 years ago

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XfinityDena

Official Employee

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3.2K Messages

2 years ago

The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact CSA by calling CSA Toll-Free Number: 1-888-565-4329.

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Smithsm35

Visitor

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3 Messages

@XfinityDena​ thank you, I will contact them and let you know what we come up with.

2 years ago

0

CCBrandon1

Problem Solver

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770 Messages

Hello. I wanted to check in and see if you were able to get a hold of CSA?

I no longer work for Comcast.

2 years ago

0

Smithsm35

Visitor

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3 Messages

Unfortunately no, I spent over an hour on the phone and was transferred to 3 different people but to no avail. At one point I asked the 2nd person I was transferred to if I needed to enable remote management for her to access my admin and she replied “no I think that is for your tv remote”. Just got transferred to a 4th person who asked what she can help me with today. Ridiculously frustrating and a waste of my time. 

please let me know if you or anyone else can help me with this because the phone support cannot.

2 years ago

0

CCElizabeth

Problem Solver

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908 Messages

@Smithsm35

Thank you for the update. I am sorry to hear about the experience over the phone. Security issues of this nature should be reported to our Customer Security Assurance (CSA) Team and cannot be handled by our team. CSA can also be reached via their website at https://internetsecurity.xfinity.com/help/report-abuse/

 

Please let us and the community know of the outcome!

I no longer work for Comcast.

2 years ago

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