J

Thursday, December 12th, 2024 10:01 PM

this network is operating on wifi channels in use by several other nearby networks

I see many (closed) posts to this, but I can't find a resolution. I have Xfinity's xFi Gateway, 2Gbps internet service and 4 xFi Pods deployed, all online. I get this error with my iPhone 15 Pro, but it's erratic. I just replaced my iPad with a new one, and it also is getting this error. My wife has 2 iPhones with no errors at all. All iPhones are running iOS 18.1.1 and the iPad is running 18.2. My wife's HPE laptop also won't connect (Windows is far less verbose with the error...it just says can't connect). The common piece here if I'm correct is the devices with issues are running Wi-Fi 6E. I look at the router and do a spectrum analyzer - what a useless piece of junk. It doesn't even show the 6GHz channel. You can see some of the channels being used, but you can't change them to different channels so as not to use the same as your neighbors (I'm in a condo complex with 3 others). The other useless piece of information is the Wi-Fi security protocol in use. You can see it but you can't change it. For the 2.4GHz and 5GHz bands, they employ WPA2-PSK (AES), but for the 6GHz channel, it's stuck to WPA3-Personal Only. I can't change these. On some of these posts I've read that the Xfinity engineers can't either. Now, for Wi-Fi 6E WPA3 is mandated...it doesn't support WPA2. I can connect my Wi-Fi 6E devices to many other networks, including my office with no problem. That eliminates Apple. My wife's laptop runs Wintel, that eliminates the Wintel platform, which leaves Xfinity holding the bag. I have a third party (TPLINK) router that has 6E capability (and it works), but I don't want something hanging off my xFi gateway...I spent a lot of money on these PODs and service and expect it to work. So my question to the Xfinity engineers trolling these - what's the fix? Thank you.

Official Employee

 • 

1.1K Messages

12 hours ago

Jasman419 thank you for using the Xfinity Community Forums page to reach out and inform us of your concerns with connecting your devices. We can absolutely take a closer look at things our end to get your devices working as intended. Please send me a direct message with your full name and complete service address. 

I can send you a 15-minute time sensitive 6 digit verification code to authenticate the account using the email address or mobile number on file. Which would you prefer?

Official Employee

 • 

1.1K Messages

12 hours ago

Here are the steps you can use to send us a direct message.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Expert

 • 

107.5K Messages

11 hours ago

@Jasman419 @XfinityMarcus 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

forum icon

New to the Community?

Start Here