This is entirely unacceptable

I have never been more outraged with the services I've received from a company. I repeatedly tried using the useless chatbot to get help and it was no help whatsoever and refused to connect me with a human being DESPITE saying that it would connect me with a human being after I wasted my time to go through every step and it could not solve my issue. It should not be this difficult to receive the services I am paying for. Receiving a functioning service is the bare minimum that a person should expect from a company that is taking their money. 

I upgraded my connection and immediately (within minutes) started having my internet drop off constantly. I restarted my modem. I restarted my router. I restarted my computer. I am monitoring the network activity. The issue started immediately after a change in my Xfinity service, and this needs to be rectified. Due to the timing of the initiation of the issue, there are no other possible causes of the problem.