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user_kundf2
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Monday, September 8th, 2025

This Connection Is Not Private pop-up?????: susi.comcast.net

Why I am constantly getting this Connection Is Not Private pop-up on my phone or laptop with it showing it is going from susi.comcast.net?  Is Xfinity/ Comcast trying to steal my information?

[Imaged Removed: "Personal Information - Serial Number"]

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user_kundf2

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7 days ago

Here is an additional screenshot.

t:

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XfinityDena

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I understand the concern @user_kundf2. Are you using an Xfinity Gateway? Here is a link to help with some security settings on the Xfinity modem, if that is what you are using.  https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security.

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5 days ago

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EG

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5 days ago

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user_kundf2

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2 hours ago

Thank you. Xfinity resolved.  They said the modem was not tied to my account for some reason.  I have not had the issue since they did so,


TK

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user_kundf2

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2 hours ago

I called Xfinity and they stated it was due to my modem not being tied to my account?  I don't know, but it appears to have corrected the issue.

Thank you,

TK

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