New Poster
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12 Messages
"This Connection is Not Private" Error
@XfinityJamesC I've had no issue with accessing certain websites known to be safe for work or personal (.org, .edu, etc) for 7 plus years. Once I upgraded to a Xfinity approved Modem and separate WiFi Router, no one in our household can visit sites. We receive a "This Connection is Not Private" and even when we click "visit anyway" it goes to a black Xfinity page that says to download the mobile app.
This error occurs on all devices (MacBook, iPad) and on Chrome or Safari browsers. If we switch to mobile wifi, we are able to access the sites. Attempted support but they could not address the issue. This is not a device related problem but an Xfinity one. Looking for any help by any users who have gone through this. Also, clearing cache's and cookies, seems to temporarily fix the issue, but it is back several hours later. Very frustrating. Also, clicking on "always trust" the certificate helps temporarily too.
CCDaryl
Problem Solver
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828 Messages
3 years ago
If you are connected to "xfinitywifi" then you are not connected to your private In Home wifi network. You are connecting to the public Xfinity Wifi hotspots that Xfinity offers its internet customers to use when outside of the home for free. Those are not secure and private since they are open to the general public. Please make sure you are connecting to your in-home wifi networks while at home to get the most secure and private connection, not to mention a more reliable and fast connection.
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KC-Fan
New Poster
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12 Messages
3 years ago
This error can be solved through the settings in your individual Router. I was able to resolve by updating the firmware on my router and then manually setting the DNS Settings. Hope this helps others.
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