1 Message
Third Party Modem
I am EXTREMELY angry at the lack of live customer service you offer. I am having issues with your service detecting my approved third party modem and yet no live agent works with me because my apartment has a [Edited: "Language"] xfinity modem that I am not using. Please for the love of god can anyone that is human reach out and help with this setup. None of my cables or ports are being recognized.
NoNoBadPuppy
Problem Solver
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529 Messages
10 days ago
Did you check here, where xFinity lists all the modems approved for your area and service tier?
https://www.xfinity.com/support/articles/list-of-approved-cable-modems
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XfinityAngie
Official Employee
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1.8K Messages
9 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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