These “network updates” every few days are unnecessary

About a week or so ago, I started getting messages from Xfinity about “network updates “ being done to enhance the services even though they’re literally fine. And they have been for quite some time. They claimed they would be finished in a day or so. It’s now nearly a week later and they’re still working on it. Some of us work from home or have online classes. Because of these “updates”, I can’t get my school work done. Every few minutes the service goes out and it disrupts my assignments. Stop doing this during the week when people have to work to make a living and/or students. Why do you keep doing these network updates when clearly nothing needs to be done? A lot of us pay an insane amount of money just to have internet. A lot of people will be switching services so respectfully, get it together or you’re going to lose business. I can’t even get a hold of a customer service representative either.