Visitor

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1 Message

Thursday, October 23rd, 2025

Their Representatives are liars

Good morning 

This was my first time back with Comcast’s/Xfinity in over 25 yrs

The same reason I left is still occurring today 

I spoke with several representatives I made sure and asked for no contract if for any reason I would like to cancel and they would all said there was none 

Whenever I called about my bill no one ever suggested increase my speed

Until few months before I cancel, but I had already had a poor view of y'all company 

I was charged a ridiculous amount of money for just Internet

Now I canceled my services and y’all increased bill from $88+ to over $347

It’s no fair 

Y’all multi millionaire company, why take more and more from your customers 

Why is it that everybody has the same experience with YOUR company saying the same 

I returned the modem and I need a label for this webcam. 

I would greatly appreciate my money back plz

Thank You

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Expert

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114.1K Messages

25 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.4K Messages

13 minutes ago

 

user_e6zcci I appreciate you taking the time to bring your experience to our attention. We expect our customers to receive accurate and transparent information every time they reach out. I'd like an opportunity to review the billing details and I'll do everything in my power to make things right. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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