The ultimate worse customer service

Good evening @user_mpitao, and thank you for reaching out on our Community Forums with your connection concerns. We appreciate the opportunity to help.

I'm sorry to hear about the frustrating experience you've had so far, and I completely understand your concerns. We'd be happy to take a closer look at the connection issues you're experiencing and, if needed, discuss schedule a technician visit.

To help us better understand what's happening, can you tell us a bit more about the issue?

• Are you experiencing slow speeds, frequent disconnects, or both?
• Does the issue affect all devices or only specific ones?
• Are you using an Xfinity Gateway or your own modem/router?
• Approximately how long have you had your current equipment?

Any additional details you can provide will help us determine the best next steps and get this resolved as quickly as possible.