user_sqco03 I’m sorry to hear the issue is still happening. Have you had a chance to take the XB10 out of bridge mode to see if that makes any difference with the connection?
O/k we've seen some posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the XB10 gateway devices. Sorry. A BIG mistake in my opinion......
The signal stat values were ok at that snapshot in time. Are there any more downstream channels being shown?
XfinityDilary
Official Employee
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4K Messages
2 hours ago
user_sqco03 I’m sorry to hear the issue is still happening. Have you had a chance to take the XB10 out of bridge mode to see if that makes any difference with the connection?
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EG
Expert
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122.9K Messages
2 hours ago
@user_sqco03
I'm reposting this from your other thread. Give it a shot;
https://forums.xfinity.com/conversations/your-home-network/frequent-comcast-xfinity-internet-disconnections-xb10-gateway-in-bridge-mode/6ae56a63ee6d4fc48c6a8ec3?commentId=6ae62f8dae64e510d559378d
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EG
Expert
•
122.9K Messages
59 minutes ago
@user_sqco03
O/k we've seen some posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the XB10 gateway devices. Sorry. A BIG mistake in my opinion......
The signal stat values were ok at that snapshot in time. Are there any more downstream channels being shown?
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