Regular Visitor
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9 Messages
The new white modem-quite a few issues-probably only works best if you can get the xpods and have them work
I really had my hopes up when I got the new white modem (sorry not sure what model it was) last Friday. Hoping my network would be upgraded, but sadly I was disappointed. This new one was really easy to install and seemed to startup quite faster than my previous one. First issue, I had to go into my network settings and reassign all my devices since it didn't recognize them. Which really want too painful but we have quite a lot of them and it took some time. Second issue, internet was super slow at first but after restarting the new modem a few times for some reason it started going back to speed I was used to. The third and most problematic issue, the range is a problem. I am guessing they are making this modem that way so you have to get the xpods to extend the range, which I had before but had to send back to comcast because I could never get them to work properly. After not being able to connect our outside security camera (which was probably 10 feet away from the modem) for hours, I couldn't take it any more and reactivated our old modem and the new one is on its way back.
XfinityDena
Official Employee
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3.2K Messages
4 years ago
Oh boy! I am sorry you had gone though all of that! Sometimes when getting a new modem it can be a bit of a task to re-connect your devices. I am wondering did you set up your network with the previous modems network name and password? I find this simplifies set up when I get a new modem so that I do not need to update all the devices in my home after setting up the modem and doing a reset after updating my network.
I want to follow up on your new modem to make sure you have a smooth change over when you get it. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".
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EG
Expert
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110K Messages
4 years ago
@Jespochav1 @ComcastDena
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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