Thank you for reaching out. We apologize for any inconvenience and hope the information provided by @user_w5zco1 helped restore your connection or schedule a technician to resolve the issue.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_w5zco1
Visitor
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2 Messages
5 days ago
Because I have test the modem and my devices and the modem comes on blinking then turns green then shuts off completely
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EG
Expert
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119.2K Messages
5 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityOrlandoM
Official Employee
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3.5K Messages
3 days ago
@user_w5zco1
Thank you for reaching out. We apologize for any inconvenience and hope the information provided by @user_w5zco1 helped restore your connection or schedule a technician to resolve the issue.
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