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user_094e0d
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Tuesday, September 13th, 2022 11:28 PM

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The first connection point to the house

Internet only works when I bypass this connection with a cheap barrell connector

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3 years ago

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user_094e0d

Visitor

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4 Messages

3 years ago

I think this is supposed to be some kind of filter or offer some kind of protection from surges, maybe from voltage caused by lightning in the area.

Had an appointment with a technition, but they cancelled on me.  

They called earlier and said they see my modem do I still need assistance,  I said Yes, still need a technition to look at this bypassed connetor.

but I got a message later saying my appointment was cancelled.

If I try to reschedule, I get the "Lets trouble Shoot" automated message.  I don't need to trouble shoot, I found the problem.  I need someone to come change this defective connector because right now I have no surge protection.

I miss the days when you could actually call someone and explain the issue.

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CCKorie

Problem Solver

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1.1K Messages

Thank you for bringing this to our attention @EG. I am sorry the appointment was cancelled on you @user_094e0d. We can help with getting that reset up, and get someone out to replace that, and get your issues fixed. Please send us a PM with your name and address.

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

3 years ago

EG

Expert

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110K Messages

3 years ago

That is the grounding block (demarcation point) between your premise's wiring / hardware and the Comcast system / cable plant. It looks like it may be damaged / corroded from water infiltration. It is they who supply that part and they who are responsible to maintain / replace it.

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

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user_094e0d

Visitor

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4 Messages

@EG​ 

So just before the internet started having issues, I confirmed that Xfinity was doing some maintenance. Whatever they did, it must have either slightly lowered the signal strength or changed the frequency. I deduced that the coaxial ground block I sent a picture of was part of the installation of the satellite dish mounted on my roof and designed to be used with the amplifier.  The Satellite dish was not connected.

 

https://www.techtoolsupply.com/PPC-MoCA-Ground-Block-PoE-Filter-Combo-Wave-p/bel-poegb-1gcw.htm

there was a PPC brand amplifier model EVO1-9-U/U that came with the house.

I believe not only it slowing down my internet. And it also explains why I could never get connection without the amplifier.

It's all good now, going to pick up a proper weather resistant ground block soon.

3 years ago

0

EG

Expert

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110K Messages

3 years ago

You should let a CC tech replace that ground block for free. They can also ensure that the system is correctly grounded / bonded to the electrical system according to local electrical codes.

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user_094e0d

Visitor

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4 Messages

@EG​ Their customer service phone number is so frustrating that it's not worth it to me, besides, I'm an apprentice electrician.

3 years ago

0

EG

Expert

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110K Messages

3 years ago

😮 💪

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