user_m77y9g's profile

Contributor

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46 Messages

Wednesday, October 2nd, 2024 3:15 AM

The Cable line is out of the Splitter box

The Cable line is out of the Splitter box between properties at my address. I'm afraid I will cut this while cutting and weed-eating the grass

Official Employee

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591 Messages

2 months ago

Good evening @user_m77y9g. If you could please send our team a direct message with your full name and full address, our team can submit a ticket to get this pedestal repaired.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

(edited)

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