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user_hzwzao
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Friday, July 4th, 2025 11:08 PM

The cable from the box on the stret to my home is damaged - how can I call Comcast to have it fixed?

The cable from the street to my house is damaged. It was poorly buried under half an inch of dirt and it got damaged. I have an empty utility conduit 2in in diameter buried 2ft deep and I would like to use that one. Can a COMCAST employee come out and run a new cable, while checking the strength of the signal with the spectrum analyzer? The support robot chat on the xfinity website is really dumb

Question

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Updated 

23 hours ago

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EG

Expert

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111.5K Messages

23 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.3K Messages

23 hours ago

 

user_hzwzao I appreciate you creating a post to bring this line to our attention. We can certainly report it to the local teams to have the line properly buried. Since we would need your information, please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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