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Visitor

 • 

1 Message

Wednesday, April 23rd, 2025 10:09 PM

The app recognizes my login, but says I’m not an authorized user.

Please fix my app log in.

Expert

 • 

110K Messages

1 day ago

Concern moved here to the Xfinity App help section for assistance.

Official Employee

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67 Messages

1 hour ago

Greetings @user_6efre6. Thank you for reaching out on our Community Forum. I am sorry to hear you are having trouble with your app login, and I would love to assist you with this. Are you logging in as the primary user on the account? Here is a Link that may help. 

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