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1 Message
09/20/2026 6:01 PM
Trying to figure out how to send a direct message.
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Expert
121.4K Messages
2 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
Official Employee
2.8K Messages
1 hour ago
@user_jxuprm The information shared by @EG is correct. I see your direct message and will assist you there.
EG
Expert
•
121.4K Messages
2 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
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XfinityKei
Official Employee
•
2.8K Messages
1 hour ago
@user_jxuprm The information shared by @EG is correct. I see your direct message and will assist you there.
0
0