Thanks

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

Please post the nature of your issue in detail right here, but be sure to exclude any personal information.

@user_jxuprm  The information shared by @EG is correct. I see your direct message and will assist you there.