Visitor
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1 Message
Terrible!
I have the service once before, and it was pretty good. I moved twice since then one location didn’t offer the service so I didn’t have it there. I figured I’d get the service at the new house. I signed up and got my modem. All that part went pretty smoothly. But after two weeks, one Field service tech visit and at least six different calls to customer service. They can’t seem to get the service working. Field techs said the line was fine and then I had a problem with the modem. After literally hours across multiple weeks talking to India, the US Colorado going to the Xfinity store nobody can seem to figure out how to get me a new modem. I’m done, waste of time. I will probably switch over to CenturyLink until easy fiber comes and does their install in my neighborhood. And then I will never look back. Worst customer service ever!!!!!! All I want is Is Internet service that works you would think that wouldn’t be too hard but so this company it is.



XfinityJon
Official Employee
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1.7K Messages
2 hours ago
Good evening user_r14qkc I can understand your concern if you are experiencing service issues. I would be happy to look into this further, I can assure you this is not the experience we want for you. I do have a few questions so that I can better assist.
What issues are you currently experiencing? Are you unable to connect to your internet at all? Or are you able to connect, but then experiencing connection issues? Are all of your devices impacted?
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