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Thursday, November 7th, 2024 4:33 PM

Terrible WiFI - Lying staff?

OK< senior citizen here.  Was on the ACN program where I paid $10 a month.  The program ended, now the SAME service is costing me $59.99. Irrelevant you say?  Should be, but the minute that happened, my internet went from being ok all through my house to 1/2 the signal most of the time.  If i use my microwave, I loose my tv and my laptop.  Buffering wheels come up, things lock up.  Not only that, but my second floor bedroom tv doesn't work, EVERY night.  If I get a picture, i get no sound.  If I get sound, I get no picture.  Or I get the buffering wheel, and endless circle with a zero in the center.  My modem is, at the most, 30 feet from all devices in my home.  I could be getting internet in my kitchen, but nothing upstairs.  I'm called several times.  i do not appreciate getting lied to by people who claim they are going to monitor and email me and they do nothing.  I do not appreciate people telling me nothing is wrong, and everything checks out fine.  While on the phone I have a full signal on my laptop.  I hang up - guess what?  Everything goes down, I have a 'you are not connected to the internet' message on my laptop. I shut off, I turn back on, SEVERAL times, and finally get it back and what do I get?  The half power I usually have.  The last person tried to sell me an 'internet booster' for $10 a month!  The one before blamed it all on the fact I owned the modem and I should rent one from them.  See the game they are paying?  They have no competition in our area - so they can do whatever they want.  I wonder how many people they are soaking for these additional devices when they should just stop messing with the service???

Official Employee

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1.3K Messages

14 days ago

We appreciate you taking the time to contact us through our Xfinity Forums. This is not the experience we want for you and we can help address all of your concerns in one place here. May I please ask that you send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Expert

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107.1K Messages

13 days ago

@user_zx7le1 @XfinityEva 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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