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whimsify
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Saturday, December 7th, 2024

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Terrible packet loss after area maintenance

On Wednesday December 4th there was network enhancements done in the central CT area. Ever since it's come back, I have been constantly losing packets in every single game I play. Internet speed is fine, but I'll just be playing and then everything will lag for a few seconds while the network catches up. Why is this happening? I have restarted my gateway multiple times, checked cables, and checked everything and I am still experiencing packet loss in intervals of 5-10 minutes for 3-5 seconds at a time.

This needs to be fixed as it makes doing things from even work to gaming unbearable. 

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10 months ago

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whimsify

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10 months ago

Just asked some other people who also use Xfinity around the block from where I live and they are experiencing the same issue. Whatever network "enhancements" were done did started this.

I spoke with a live agent last night who looked at my gateway and even said they updated the firmware in it saying it would fix my problems - they still persist today.

They are sending me a new modem... but I don't think this is the problem!!

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XfinityThomasC

Official Employee

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2.9K Messages

Hello, @whimsify sorry to hear you are experiencing network issues after the enhancement. When is the new equipment scheduled to arrive? I would like to follow up with you to see if there is improvement. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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whimsify

4 Messages

@XfinityThomasC​ The equipment is here now. I still get SOME ping spikes but instead of going to 3000ms it goes to 200ms. Today my internet has been been spiking frequently and can't stay connected to anything 🙃

10 months ago

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whimsify

4 Messages

@XfinityThomasC​ Just an update but I have constant latency issues now since the new modem came in. Nothing has helped and after countless phone calls and nightly chats.

10 months ago

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XfinityJeniece

Official Employee

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3.5K Messages

Hey there, thanks for reaching out through Xfinity Forums. We would be happy to help you with troubleshooting your internet connection. I know how important it is to have a reliable connection as I work from home.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_gmg1eg

1 Message

10 months ago

Yeah here in Seattle they did enhancement and now I can get into any game

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0

EG

Expert

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113.9K Messages

10 months ago

@whimsify @XfinityJeniece 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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