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user_015e51
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4 Messages

Thursday, March 21st, 2024 12:22 AM

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Terrible network performance!!

I have been patient long enough. I have not been getting the speed I've been paying for. I have had several techs come out and changed all the wires, the drop, and I'm still having internet issues. I was told that the node was having noise and they NEVER came and got it fixed. It has been going on for months now and no one wants to dig in and fix the issue. I also have packet burst and latency issues everyday!

Question

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Updated 

1 year ago

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user_015e51

Visitor

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4 Messages

1 year ago

showing network speed - this is what getting consistently throughout the day

on the 1200 download 35 upload

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user_015e51

Visitor

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4 Messages

1 year ago

Network performance test

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XfinityMarcos

Official Employee

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2.4K Messages

1 year ago

 

Hello user_015e51, I appreciate you providing that context of what's happend already, and for providing those screenshots. These days network issues are so impactful since pretty much everything needs a connection, so I totally get being frustrated. I'd love a chance to help turn things around and work to find a resolution with you. Were those speeds tests run with a wirlesse or hardwired connection? 

 

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user_015e51

Visitor

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4 Messages

Hardwired. I also ran a trace route on my pc and my third hop is going to a CC server and it is dropping packets consistently. 

1 year ago

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XfinityRichard

Official Employee

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1.9K Messages

Hi there!, @user_015e51 Thank you so much for reaching your Digital Care team. Let's get your account pulled up so we can dive deeper into your speed concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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1 year ago

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