First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
Hello @user_m6ntve thank you for reaching out on our community forum. Have you had trouble loading websites too? Or are you having trouble only with streaming? Have you attempted any troubleshooting steps with your modem?
EG
Expert
•
117.2K Messages
2 days ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityAbby
Official Employee
•
774 Messages
12 hours ago
Hello @user_m6ntve thank you for reaching out on our community forum. Have you had trouble loading websites too? Or are you having trouble only with streaming? Have you attempted any troubleshooting steps with your modem?
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